At all airports we include 60 minutes waiting time free after the flight has landed, and there after the charge will be 25p per minute.

If a pickup from is within London (residential address or business address), we allow up to 10 minutes waiting time from the which passenger has made the booking for and there after 25p per minute waiting time will apply.

This means our fares are based on direct trip with passenger being ready to travel at the time of booking and place as specified.

From post code cancellation not informed up to 3 hours prior to time of booking will incur 100% of the booking price.

If we pickup from any UK address the driver will wait up to 30 minutes after the time booking was made for, if we were unable to contact passenger (ringing the door bell and calling the contact phone number), we will pull the driver away and the passenger will be responsible for full cost.

All credit/debit cards subject to £5 charges.

we do not store credit card details nor do we share customer details with any 3rd parties Additional surcharge of 50% on the price listed on the site may be added on the following dates 24, 25, 26, 31 December as well as 1st of January.

There might be additional charges if the passenger has to make a stop during journey(minimum £5) or any other diversion on the way. 

Refund Policy

Refund will be issued on the following grounds.

• If the passenger missed the flight and informed us in advance either by phone or by email obtaining    cancellation number.
• All the cancellations are subject to minimum fee of £6.00.

No refund will be issued for following.

• If the passenger books the PHV for wrong date/wrong flight number and other misleading information.
• If the passenger leaves the airport or any other agreed pick up address without informing us for any reason what so ever.
• If passenger cancels without 24 hours notice.
• If booking is made for immediate use and then cancelled as driver would have been despatched from control centre already.
Cancellation : Cancellation should be done 24 hours prior to your booking in order to be given a full refund.

We do not store credit card details nor do we share customer details with any 3rd parties

Your compliance to the below-mentioned terms and conditions is pertinent for the agreement between you and A To Z minicabs. When you place reservation for our 24 hours Minicab service in A To Z minicabs, it highlights the fact that you agreed to the terms and conditions mentioned below.

1) Definitions: A To Z minicabs and ‘we’ or ‘us’ refers to our A To Z Minicab service. While on the other hand, ‘you’ or ‘your’ refers to the person who is interested in availing our minicabs in A To Z minicabs for their transfers.

As an operator when we accept a booking from a customer, we enter into a contract with that customer. We are responsible for the entire booking and transport services and will not transfer their responsibility as principal in the contract to drivers or any other parties.

2) Booking

2.1 The allocation of time must be carefully done so that you were transferred to your desired destination on time. The rule is quite similar for airport transfers will have to allocate the time in accordance with your flight timetable. To prevent unwanted delays and costs, you need to be very careful about your time allocation as A To Z minicabs will not take any responsibility for the delays. Make sure your schedule is aligned with your pick up time.

2.2 You have the complete liberty to select the vehicle in accordance with the luggage pieces and number of passengers. A To Z minicabs is not responsible to accommodate an extra luggage piece or passengers. A child on board is regarded as a passenger no matter which age group he/she belongs to.

2.3 Travel-related accessories are easily provided on demand. If you require a wheelchair, you should mention it during the booking process.

3) Payment and prices

3.1 The service of our A To Z minicabs depends on the information provided by the customer during the process of booking. The booking quotation comprises of the list of facilities demanded by the customer. The service charges of our A To Z Minicab firm are inclusive of VAT (Value-added Tax). If in certain situation the charge of VAT is appliMinicable so it will be an addition to the service charges. If you have modified the itinerary, the A To Z Minicab firm has the right to make amendments in the quotation.

3.2 When you land at the airport, A To Z minicabs provide cost-free 30 minutes waiting time and the quote includes parking cost as well. If the waiting period exceeds the limit of 30 minutes, A To Z minicabs will surcharge you. With the assistance of flight monitoring service, A To Z minicabs is able to closely track your flight schedule and the quote will be amended if there are flight deferrals. A To Z minicabs is not obliged to make variations.

3.4 If you have successfully completed the booking process, an instantaneous booking confirmation will be sent to you through email or text message. We request you to thoroughly read and understand the booking information details and respond back if there are certain mistakes or errors. A To Z minicabs will take no responsibility if you fail to inform us regarding the amendments on time.

3.4 The service charges can be paid through cash payment to the driver, Credit Card or Debit Card or bank transfers.

4) The Service

4.1 You need to restrain the children in accordance with their weight, height and age.

4.2 In our minicabs in A To Z minicabs, you are not allowed to drink, eat or smoke.

4.3 The passengers are accommodated in our private hire cars in A To Z minicabs as per limit imposed by the licencing or insurance.

5) Cancellations

5.1 You must contact A To Z minicabs if you intend to cancel your booking with us. If the vehicle is dispatched for your journey, the charges for cancellation will apply. The charges will apply to compensate for the distance travelled and time spent of the driver in order to reach the pickup location until he was informed regarding the cancellation of ride.

5.2 In case of online booking system, the cancellation charges will apply even before the vehicle was dispatched to pick you up.

6) Liability

6.1 Our A To Z Minicab service makes sure that the passengers are escorted promptly to their desired destination. However, A To Z minicabs will not be held responsible if the delays are from your side. Our local Minicab company in A To Z minicabs is not liable for any losses agreeing to unwanted delays. A To Z minicabs service will not be held responsible or liable to bear any losses from your side.

6.2 If our A To Z Minicab breaks down due to uncertain circumstances so our A To Z Minicab firm will secure an alternative vehicle for your journey. All the arrangements will be done on time through a legal procedure. Our A To Z Minicab transportation intends to provide timely and safe transfers.

6.3 Your luggage is your responsibility so you must be very careful about it.

6.4 In cases of death or person injury, your liability cannot be excluded or limited. For any form of corruption, dishonesty or carelessness from your side, you will be held responsible.

6.5 For any damages or expenses occurring due to an act of omission from your side, you are not supposed to compensate for it.

7) Termination:

7.1 Our A To Z Minicab firm has the right to terminate or refuse a reservation even on short notice. If the driver is feeling uncomfortable or abused by the passenger, A To Z minicabs will cancel your booking. When the ride is terminated due to the aforementioned reason, you will not be compensated with refunds.

8) Miscellaneous:
8.1 As per the agreement, A To Z Minicab service has the right to practise self-contracting of obligations. In this case, you will not have the right to assign, delegate or transfer any of the aforementioned right that you own.
8.2 Our A To Z Minicab service has the right to make amendments in their terms and conditions anytime. You must visit the web page regularly if you want to remain updated regarding the terms and conditions of our service. For reservations, the service charges are applied in accordance with the appliMinicable rates at that time of the booking.

8.3 The data is utilised, stored or processed as per the instructions specified in the Data Protection Act of 1988.

8.4 The content elements that explains the agreement will not benefit any third party. As per the agreement, there is no third party that has the right to enforce the aforementioned rights.

8.5 The details mentioned in this document highlight the agreement between A To Z minicabs and you.

9) Disputes

The disagreements will take place between you and A To Z minicabs under the rights of English law. This reinforces your consent to abide by the jurisdiction of the course regarding claim or dispute under this agreement.